Due to this, some more features, such as integration with Outlook 2007, integration with Microsoft SQL, and reporting services were possible. The XRM platform was used to create and enhance applications on Dynamics CRM. The customization capabilities were also increased. The UI was enhanced and the Marketing module was introduced with this version. This product targeted the organizations working with relationship management.Īfter this version, Microsoft launched Dynamics 3.0 in 2005 instead of 2.0. Organizations faced some difficulties as the customization capabilities were limited and the business process were harder to map with the processes in the system. It had far fewer functionalities, which focused on the Sales and Service modules. Microsoft Dynamics CRM was first introduced in 2003 as Microsoft CRM 1.0. By the end of this book, you will have mastered utilizing Dynamics CRM 2016 features through real-world scenarios. Business Process Flows, Business Rules, and their enhancements are introduced. We then introduce visual control frameworks for Dynamics CRM 2016 mobile and tablet applications.
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You will understand how to utilize Dynamics CRM as an XRM Framework, gain a deep understanding about client-side scripting in Dynamics CRM, and learn creating client-side applications using JavaScript and Web API. You will learn to create Word and Excel templates, using CRM data that will enable you to provide customized data analysis for your organization. The book starts with a brief overview of the functional features and then introduces the latest features of Dynamics CRM 2016. This book provides a comprehensive coverage of Dynamics CRM 2016 and helps you make your tasks much simpler while elevating you to the level of an expert.
The latest version of Dynamics CRM 2016 comes with some exciting extra features guaranteed to make your life easier with Dynamics CRM. Microsoft Dynamics CRM is the most trusted name in enterprise-level customer relationship management.